Contact

Email contact@big5test.net for help with a report, a payment question, a correction, or a privacy request.

For a purchase issue, include your Stripe receipt or order reference, the approximate purchase date, and which test you completed. You do not need to send your answers, a full payment-card number, or a password.

If a payment is pending, use “Check payment status” on the report page before trying another payment. Please do not pay again just to recover a report.

Lost access

If you requested a report email, open its private link on the device you want to use. Keep that link private: anyone with it can access the report.

If you did not request an email and no longer have the original browser session, contact us with your purchase reference. We will need to verify the purchase before helping with access or a refund.

Scope of support

We can help with using this website. We cannot interpret a report as a diagnosis or provide clinical care. The tests are self-reflection tools, not a mental-health service.