Refund policy

Last updated: September 11, 2026.

A report costs USD 2.99 as a one-time purchase. Please read the sample report and methodology before paying. There is no subscription to cancel.

Charged but unable to open the report

First return to the original browser and check payment status on the report page. A payment can take time to move from pending to confirmed. Do not make another payment while that is unresolved.

If the charge is completed but the report remains unavailable, email contact@big5test.net with your receipt or order reference. We will investigate and either restore the purchased access or refund a confirmed payment when we cannot deliver it.

Duplicate payments

Contact us if you believe you were charged twice for the same report. Include both transaction references if you have them. We will check whether the transactions are completed charges or temporary authorizations and refund a confirmed duplicate.

Other requests

If the report has a technical or material delivery problem, explain what happened so we can review it. A surprising personality result is not by itself evidence that the calculation failed; we can still examine a specific question about the scoring.

Refund requests are reviewed individually. This policy does not limit any rights you have under applicable law. Approved refunds are returned through the payment method used for the purchase, and the payment provider or bank controls when the funds appear.

Please never send a full card number, card security code, or private account password to support.